Went to a career fair and one of the recruiters took my resume and gave me a call about two weeks after. They gave me a brief summary of the job and set up an interview
As soon as I walked in, it seemed like a really modern and relaxed atmosphere. The manager was about my age (24) and was really cool. He gave me a summary of the job description and told me what the company was like. He asked me about myself and what my current job is. The interview was a cake walk. He asked me about 5 behavioral questions. After it was over pretty much hinted to me passed. He told me one of the managers will get in touch with me really soon and will discuss my pay and when I will start.
Interview questions [1]
Question 1
Name a time when you helped a customer resolve an issue and the customer became satisfied after your help.
One interview. One question asked nothing nerve ranking for the interview. I was nervous at first but after all the interview preps and I relaxed. They help with getting you ready for the interview process that calms your mind a lot.
Good. Very straight forward. No surprises This is really stupid. Not sure why I need to put 30 words down. I just want to use the site and this is really stupid
It was a simple interview and asked questions about how I handle angry customer and interactions. The only other questions they really focused on was regarding adhering to a schedule and timeliness.
Customer Service Representative applicants have rated the interview process at Chase with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Customer Service Representative according to 29 Glassdoor interviews include:
Drug test: 18%
Skills test: 17%
Phone interview: 16%
One on one interview: 16%
Background check: 12%
Personality test: 8%
Presentation: 7%
IQ intelligence test: 3%
Group panel interview: 3%
Other: 1%
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