The process took 6 days. I interviewed at Chewy (New York, NY)
Interview
Recruiter reached out, scheduled phone interview with director. Questions were very data specific as they are struggling implementing data tracking for employees. No way to answer questions without starting at reports from my previous role. Interviewer was very unengaged and clearly had not seen my resume or prepared in any way.
Interview questions [3]
Question 1
Exactly how many calls did the call center recieve yearly?
I applied online. The process took 2 weeks. I interviewed at Chewy (Phoenix, AZ) in May 2022
Interview
Chewy uses a common 2-3 stage process. You start with a phone screen with an HR Recruiter. If you are passed forward you may meet with 1-2 Hiring Managers. Then you may move further to meet with another panel.
Interview questions [1]
Question 1
Expect to answer behavior-style questions with specific examples of a time when:
You motivated a team/individual
Turned around a customer experience
Exceeded a customer's expectations
Influenced your leadership or organization
Provided critical feedback
Coached someone to a goal/metric/result
I applied online. I interviewed at Chewy (Hollywood, FL) in Aug 2020
Interview
They are very choosy on who they pick and allow to represent their company so be ready to sit in several interviews. Even though I did not get the job it was still a good experience.
Customer Service Manager applicants have rated the interview process at Chewy with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 14 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Manager according to 4 Glassdoor interviews include:
Phone interview: 44%
Group panel interview: 22%
One on one interview: 22%
Background check: 11%
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