Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Group panel interview: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Chewy (Dania Beach, FL) in Oct 2015
Interview
I responded to a Craigslist advertisement for a CSR position with Chewy.com. I was called within 24-48 hours later for a phone screening interview in which I was ultimately asked to come in for an interview. Upon my arrival, the receptionist hands you an application package that asks you questions in regards to employment and education history but also some unique questions, such as couple of pages dedicated towards basic grammar, basic math and basic American geography...and a dog cross word puzzle! My interview was with a recruiter by the name of Daniel. Daniel was great, the process evolved from him questioning me to an open dialogue between us both. Shortly afterwards, he walks me over to a computer where I complete a brief typing test (you get your scores immediately, not to mention, it was simple). After that, there is a Word document that asks you to identify grammatical errors in a pre-written paragraph and lastly, describing your background and hobbies that will be used in training. After all of this was completed, I was given a tour of the office, met a couple of people and walked out to the hallway. I was granted the position the next day and started work the following Monday. So far...it is pretty awesome ;)
Interview questions [1]
Question 1
1. Where do you see yourself in 5 years?
2. Why Chewy.com?
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.