The hiring process was actually pretty simple. In Chicago the downtown stores had walk in interviews. Any one could come in and sit down with the owner and managers and interview on-site. I believe you filled out an application before hand. I also had a resume but was not asked for it. So when its your turn (the wait can be a bit long) you sit with manager for about 15 minutes. Because your sitting in the middle of the restaurant while customers are there it can be a bit noisy and distracting.