The interview consisted of two main parts: a phone screen and an online interview. During the phone screen, I was asked about my previous experience in customer service and why I was interested in the role. The interviewer also provided some details about the company and the position, which was helpful.
Interview questions [2]
Question 1
Can you describe a time when you had to deal with a difficult customer? How did you handle the situation?
Customer Service Representative applicants have rated the interview process at Ciklum with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.3% positive. This is according to Glassdoor user ratings.
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