Customer Service Representative applicants have rated the interview process at Citi with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 131 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Customer Service Representative according to 131 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 19%
Drug test: 15%
Background check: 14%
Skills test: 12%
Personality test: 9%
Presentation: 3%
Group panel interview: 3%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 days. I interviewed at Citi (Meridian, ID) in Jul 2010
Interview
Pretty simple process. You will start with a quick phone screening. They will ask you why you left previous jobs, and why you want to work for Citi. They also asked me if I knew anyone that worked there, and what did I know about the company.
After the phone interview you will go in and meet with a HR rep. They are very nice and help you get ready to talk to the "hiring manager." You go in a small room and get asked questions about your phone skills, if you are used to sitting all day, how you handle irate customers, and what hours will you be available to work. They ask you about your sales abilities, however they do not mention how sales intensive this job is. I am telling you now, you will need to sell to keep this job. Go up to the collections department instead. It is more laid back, and you never have to make outbound calls.
After the interview with the hiring manager, I was brought back to the HR area and was offered a position. They had the offer letter and everything ready to go. They told me the dress code, the day training started and that I had to clear the background screening. That was pretty much it. They started me at $11.50 (this was in 2008) I left in 2011 making $13.75 an hour, plus commission.
Interview questions [1]
Question 1
They asked 3 times about why I left previous employers. They try to get people to stay, but it is a call center, not everyone is cut out for this type of work.
General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.
Interview questions [1]
Question 1
Explain a time you had a disagreement with a coworker and how did you handle it.
Really great process for people coming out of college to get to grips with a large financial firm.
There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with
Interview questions [1]
Question 1
Can you tell us about a difficult experience you had in college when working in a team.
I applied in-person. The process took 1 day. I interviewed at Citi (Taguig) in Aug 2025
Interview
The interview went well. The interviewer was very professional and approachable, creating a comfortable atmosphere that helped ease my nerves. She asked insightful questions in a respectful manner, which made the whole experience less intimidating and more encouraging.