Bank Teller applicants have rated the interview process at Citi with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Bank Teller roles take an average of 19 days to get hired, when considering 109 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Bank Teller according to 109 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 19%
Skills test: 14%
Drug test: 14%
Background check: 13%
Personality test: 9%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Citi in Sep 2013
Interview
Really easy, they walk you through every step. You start off with a phone interview, and then in person with the branch manager and the assistant branch manager. The questions were pretty easy and standard. Once there was an offer I didn't really negotiate as I should have but the pay was pretty decent for the position so I took it.
Call and in person interview with 3 people must have video on to interview. Also ask about availability and must work other locations. Must work Saturday. Ask about how to handle dificult customers
Interview questions [1]
Question 1
Work experience and how you handle difficult customers
I applied online. I interviewed at Citi (Albany, CA) in Jan 2026
Interview
Interviewer felt unprepared and had trouble connecting to other managers via zoom (don't understand why there had to be a total of like 5 managers who work for different locations present as well). Asked generic interview questions, lasting a total of 20-25 minutes.
Interview questions [1]
Question 1
Give an example of when you had to deal with an unhappy client
the bank teller interview was welcoming and efficient, featuring clear questions, supportive interviewers, and a professional atmosphere that highlighted customer service strengths and ensured a positive, confidence-building experience. Overall would recommend.
Interview questions [1]
Question 1
How do you handle difficult or impatient customers while maintaining professionalism?
Can you describe a time you managed an error and corrected it quickly?
What steps do you take to ensure accuracy when handling cash and transactions?