applied online, do the assessment test. recruiter called me for phone interview first. then referred to the branch manager and assistant manager for interview. they asked average questions. They asked me questions like "what is your strength? " "why us?"
Call and in person interview with 3 people must have video on to interview. Also ask about availability and must work other locations. Must work Saturday. Ask about how to handle dificult customers
Interview questions [1]
Question 1
Work experience and how you handle difficult customers
I applied online. I interviewed at Citi (Albany, CA) in Jan 2026
Interview
Interviewer felt unprepared and had trouble connecting to other managers via zoom (don't understand why there had to be a total of like 5 managers who work for different locations present as well). Asked generic interview questions, lasting a total of 20-25 minutes.
Interview questions [1]
Question 1
Give an example of when you had to deal with an unhappy client
the bank teller interview was welcoming and efficient, featuring clear questions, supportive interviewers, and a professional atmosphere that highlighted customer service strengths and ensured a positive, confidence-building experience. Overall would recommend.
Interview questions [1]
Question 1
How do you handle difficult or impatient customers while maintaining professionalism?
Can you describe a time you managed an error and corrected it quickly?
What steps do you take to ensure accuracy when handling cash and transactions?
Bank Teller applicants have rated the interview process at Citi with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Bank Teller roles take an average of 19 days to get hired, when considering 109 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Bank Teller according to 109 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 19%
Skills test: 14%
Drug test: 14%
Background check: 13%
Personality test: 9%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 4%
Other: 1%
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