I applied online. The process took 6 days. I interviewed at Citi (Algiers, Algiers) in Feb 2020
Interview
I was supposed to have two interviews, the first one was very nive with the HR, but couldn't have the second one since the chief department was cancelling it all the time
Interview questions [1]
Question 1
basing questions about the experience you had in the industry
I applied online. The process took 3 weeks. I interviewed at Citi (Florence, KY) in Nov 2017
Interview
A bit intimidating but i made it through. Basic to some complex & sophisticated questioning. They asked some stuff i have never beem asked before but if you have common sense and be honest, you will be just fine answering the questions. Warning though- you WILL have to show proof of a Highschool diploma or GED in which inwas not aware of. Which is why i didn't get to start- i had my ged certificate elsewhere out of town with my grandmother who possibly have lost it more than likely by now. But asking for proof of my educational background was entirely knew for me as this was the only company that have asked me for proof of thisz”. I thinkthis is bery unnecessary and it slowed down the hiring process for me VERY MUCH. Never again
Interview questions [1]
Question 1
Name a time i went out of my way to help a customer
Customer Service Associate applicants have rated the interview process at Citi with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Customer Service Associate according to 2 Glassdoor interviews include:
Skills test: 25%
Personality test: 13%
Drug test: 13%
One on one interview: 13%
Presentation: 13%
Phone interview: 13%
IQ intelligence test: 13%
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