Call Center Representative applicants have rated the interview process at Citi with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 7 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Call Center Representative according to 4 Glassdoor interviews include:
Phone interview: 29%
Skills test: 14%
IQ intelligence test: 14%
One on one interview: 14%
Drug test: 14%
Presentation: 7%
Background check: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Citi (Taguig) in Apr 2024
Interview
It was through a phone call. It was the initial interview. It was precise and direct to the point. The process was smooth though I was nervous in answering the basic interview questions, it was all good.
I applied online. The process took 1 week. I interviewed at Citi (Florence, KY) in Oct 2016
Interview
Lengthy with lots of situational questions. The interviewer had his cell phone going off for the first 5 minutes of my interview before he put it on silent. The phone interview was the first step, and that was pretty easy. The phone interviewer gave very useful hints for the in person interview. Practice situational questions before you go in for the in person, lots of them.
Interview questions [1]
Question 1
Name a time when you had to deal with a difficult customer and how you handled it.
I applied online. The process took 1 day. I interviewed at Citi (New York, NY) in Jan 2016
Interview
Simple and great and fantastic and wonderful and good and awesome and just really got it goin on. It was a fantastic experience for me and other and the employer. I enjoyed it thoroughly