only one interview that is based around customer service and not so focused on the banking aspect. Job is focused on bringing in people so I guess it would be sales as you want customers opening up accounts and things like that.
Interviewed directly with Branch Manager, did not go through recruiter first. Interview panel consisted of multiple branch managers even though I only applied to 1 branch. Background check was very thorough; they verified all of my previous employers and requested for proofs. Recruiter is the one to provide salary number.
Interview questions [1]
Question 1
What motivates you? What makes you a good candidate? Describe a time you handled a difficult customer
I applied online through Citi’s careers site. Within two days, I was contacted to schedule an in-person interview. The interview took place shortly after and was pretty straightforward — the branch manager asked about my previous customer service experience, availability, and why I wanted to work at Citi.
I heard back with an offer just three days after the interview. The rest of the process involved background checks and completing onboarding tasks.
The interview process was very quick and the HR team reach out to you really quick. It takes like a week to do all the background check since you get the offer.
Interview questions [1]
Question 1
Questions regarding customer service, strength and weaknesses. Why citi ?
Universal Banker applicants have rated the interview process at Citi with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Universal Banker roles take an average of 5 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Citi overall takes an average of 27 days.
Common stages of the interview process at Citi as a Universal Banker according to 10 Glassdoor interviews include:
Group panel interview: 19%
Skills test: 19%
Background check: 14%
Personality test: 14%
One on one interview: 14%
Presentation: 5%
Other: 5%
Phone interview: 5%
IQ intelligence test: 5%
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