Never got to the interview. Hopefully things have changed with Citizens acquisition, but be weary. Franklin American received my resume through a recruiter, but pointed out things that weren't on my resume as reason to deny interview. It was so patently incorrect, I wrote a review stating the egregious comments from Franklin American, wrote a review of such here on Glassdoor, and was immediately threatened by the recruitment firm to remove the review or I would be "blackballed" from ever working again. That's quite hilarious. Then the recruitment firm said they would lose Franklin American Mortgage as a client if the review was removed from Glassdoor. Once again, quite hilarious. Or is it just sad? Either way, be careful with Franklin American Mortgage (apparently just named Franklin American because not even they know what they do).