I applied online. The process took 2 weeks. I interviewed at Citizens (Newton, MA) in Nov 2015
Interview
The entire interview process from the time of the first phone interview to the the face-to-face interview took 1 week and 4 days. The recruiter respected my needs and made sure that I was a good fit for the position. I first met with the branch manager and the district manager of another branch for the interview. I was also able to visit the branch that I was assigned to and had a chance to connect with the team and branch manager.
Interview questions [1]
Question 1
I see that you have consulting experience, how could your consulting background play a role within being a personal banker and being able to serve customers?
I applied in-person. The process took 2 days. I interviewed at Citizens (Everett, MA)
Interview
To be hired as a banker, you need to show that you’re hungry for the position. Multiple languages help getting the job. But your attitude it what matters most. If you don’t shoe that you’re ready to grind long hours and take ownership for all the responsibilities that banking entails, you will definitely be turned down on the spot
Easy application process, starts with an online test and phone interview. Recruiters work well to put you in a branch that is not to far from your location. Branch interview is usually with the manager, occasionally you may have a regional interview as well
Interview questions [1]
Question 1
Explain a customer service issue you had to resolve in the past.
I applied online. The process took 2 weeks. I interviewed at Citizens (Novi, MI) in Dec 2017
Interview
I applied online through indeed. Recruiter contacted me and conducted a phone interview. Pretty simple questions. Why the banking industry? How would you handle a difficult customer? After all the questions he really went into detail about the position. I met with the regional manager for the districts. He was a very nice guy and made the interview feel more like a conversation instead of an interview. After the weekend I went to meet with the branch manager for the bank I would be working. More in depth interview, she made it feel comfortable but asked a lot of questions to get to know me and more about my personality. Wasn’t really hard if you know how to interview well... now it’s been about a week and still waiting on a decision.
Personal Banker Universal applicants have rated the interview process at Citizens with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 66.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker Universal roles take an average of 19 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Citizens overall takes an average of 21 days.
Common stages of the interview process at Citizens as a Personal Banker Universal according to 24 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 21%
Background check: 18%
Skills test: 14%
Drug test: 7%
Personality test: 7%
Presentation: 3%
Group panel interview: 3%
IQ intelligence test: 1%
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