I applied via LinkedIn and received prompt automated emails: an acknowledgment, a case study assignment, and later a rejection email — all from no-reply addresses. The process was very efficient, but it felt entirely automated.
I completed the required case study ahead of schedule and felt confident in my submission, but I never received confirmation that it was reviewed by a person. The rejection email gave no specific feedback why I wasn’t selected just a list of possible reasons, and there was no way to reach a recruiter or hiring contact.
While I understand the need for scalable processes, this approach can unintentionally filter out qualified candidates and creates a disconnected experience.
Opportunities for improvement:
• Include at least one human touchpoint (even brief) before or after the case study stage.
• Confirm when submissions have been reviewed by a person.
• Provide short but specific feedback to candidates who complete time-intensive tasks. Note: Doing RCA is something I find enjoyable however some may find this activity daunting and may not find it off especially with the last of human interaction to provide some guidance or clarity from the initial part of the recruitment assessment
• Allow a feedback or contact channel for applicants who invest significant time in assessments.
Overall, the company’s mission and structure seem interesting, but a candidate experience feels impersonal and overly reliant on automation. A bit more transparency and human engagement would greatly improve it.