Guess what, the below is the 1st question - expecting a 10pager feedback. There is still a 2nd question. Like really?? Prepare a write-up to walk through the following case prompt: (no more than 10 pages) ○ Clipboard Health is building an exciting roadmap to expand beyond its current customer footprint and branching into non-clinical marketplaces such as Chefs, Receptionists, Custodial, etc. You are tasked with identifying and building a strategic plan to help ensure our team is ready prior to product launch; please put together a strategic plan write-up to help walk through your approach to ensure our Customer Operations team is ready to support this launch; few topics to consider as you are putting together your response: ■ What inputs would you look for in designing your readiness plan? Make assumptions where needed ■ Should our customer experience vary by clinical/non-clinical verticals? How did you come up with this? ■ How would you approach capacity planning in preparation for this launch? ■ What are other internal teams that you would need to partner with and how would you go about gathering required inputs for your plans? ■ What are common traps that we might fall into as we prepare for this launch? What steps would we take to get in front of them? ■ How would you evaluate the effectiveness of your plans and/or how would you measure the success of your plan? ■ The leadership will request weekly business review updates from you, what would you report on and how would you unblock yourself? ■ These are simply guiding questions but you are welcome to get into other topics that might help us better understand your thinking; the framework of your approach is far more important than accuracy of answers/assumptions

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