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      Customer Operations Manager Interview

      May 24, 2023
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Clipboard (Toronto, ON) in May 2023

      Interview

      Whoever runs this company is an evil mastermind. Let me explain why their recruitment process is pure STONKS for them: - Company has an operational challenge - Current leadership team has no clue how to approach it - Recruiters open a job posting for management role - ATS filters applications to find candidates with relevant experience - Company send case studies with the challenges they are trying to solve - Candidates complete case studies and provide solutions - Company collects answers from multiple seasoned professionals about how to deal with their current challenges FOR FREE - Company rejects all candidates - S T O N K S

      Interview questions [1]

      Question 1

      I didn't submit anything. Pay people to solve your problems.
      Answer question
      4

      Other Customer Operations Manager Interview Reviews for Clipboard

      Customer Operations Manager Interview

      May 12, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Clipboard

      Interview

      Apply online. Received automated (likely automated without a resume review) email with "next steps". Complete a case study. Interview with strategist. Complete a case study. Interview with hiring manager. Interview with president. Wait for decision.

      Interview questions [1]

      Question 1

      Didn't continue after receiving the automated email following online application. The email detailed the company's desire to understand my thinking process. It required a 4 part case study just to score the preliminary interview. The case study questions were not theoretical, they appeared specific to the position; had I completed it, I would have been handing the company my detailed plan for success in the role. The case study submission required that I include the mental math (calculations, spreadsheets, etc.). Not cool, especially without even a preliminary meet and greet wherein both parties can begin to assess compatibility. Had I satisfied the company with that case study, and passed the follow up initial interview, I was required to complete a second case study to meet the hiring manager. Then, having satisfied that requirement, would have met with the company's president. Goodness, I wasn't applying for a C-suite role, it shouldn't be this serious. No company should ask applicants to give up their hard-earned secrets to success, especially detailed secrets, without so much as an initial interview. No applicant should feel comfortable working for free (completing case studies) for a company that hasn't provided an opportunity to meet anyone at all and to ask questions about culture, expectations, pay, etc.
      Answer question
      182
      avatar
      Clipboard response
      3y
      Thank you for your feedback. We're sorry you weren't satisfied with our process. We’ve found that case studies are the best way to ensure that people who join Clipboard succeed in their role and at the company. We’ve also gotten feedback that they're a great way for candidates to get a feel for what they’ll tackle once on the team. We do not use case study submissions for any purpose other than evaluating candidates in our recruiting process. Thank you again for your feedback.

      Customer Operations Manager Interview

      Dec 13, 2023
      Anonymous Interview Candidate
      Birmingham, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 4 weeks. I interviewed at Clipboard (Birmingham, England) in Dec 2023

      Interview

      I applied through an external recruiter that acts as an umbrella company for clipboard health (they hire you as contractor). Pretty basic chat. The you get an assignment and although I have seen many negative comments about it in Glassdoor, it is pretty basic and only a very inexperienced person would think they do this to get 1 or 2 hours of free work based on the questions they ask (which most companies actually ask in an interview). After the assignment is a chat with CBH which is recorded for the hiring manager, Then a call with the hiring manager.

      Interview questions [1]

      Question 1

      You get a test with scenarios to develop. i.e. one time you gave feedback, one time you helped someone improve performance.
      Answer question
      1

      Customer Operations Manager Interview

      May 17, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Clipboard

      Interview

      I was starting to work on the case studies when I friend looked up their reviews on Glassdoor. THANK YOU to everyone who posted. I knew the “interview process” didn’t seem right. Sounded like they were getting response to current issues for free. Trust your gut, this is a joke!

      Interview questions [1]

      Question 1

      3 case study questions require spreadsheets… RUN 🏃🏽‍♀️
      Answer question
      10
      avatar
      Clipboard response
      3y
      Thank you for your review. We're sorry to hear you weren't satisfied with our process. We’ve found that case studies are the best way to ensure that people who join Clipboard succeed in their role and at the company. We’ve also gotten feedback that they're a great way for candidates to get a feel for what they’ll tackle once on the team. We do not use case study submissions for any purpose other than evaluating candidates in our recruiting process. Thank you again for your feedback.

      Jobs at Clipboard

      1 jobs in United States
      Manager, Strategic Partnerships
      San Francisco, CA
      ·
      $155K - $215K /yr
      (Employer provided)
      View job

      Clipboard interviews FAQs

      • Candidates applying for Customer Operations Manager roles take an average of 1 day to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Clipboard overall takes an average of 16 days.
      • Common stages of the interview process at Clipboard as a Customer Operations Manager according to 3 Glassdoor interviews include:

        One on one interview:  25%

        Presentation:  25%

        Skills test:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Certified Nursing Assistant CNA(111) ;
        2. Registered Nurse(47) ;
        3. Sales Development Representative (SDR)(32) ;
        4. Document Specialist(26) ;
        5. Account Executive(24) ;
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        7. Licensed Practical Nurse (LPN)(24) ;
        8. LVN(21) ;
        9. Documents Specialist(20) ;
        10. Software Engineer(16) ;
        11. Licensed Vocational Nurse (LVN)(15) ;
        12. Caregiver, CNA(14) ;
        13. Customer Support Agent(14) ;
        14. Quality Assurance Analyst(13) ;
        15. Product Manager(12) .


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