Coach Mandarin Speaking Sales Advisor interview questions

Group interview about 10 people. HRmanager and her assistant sitting in front of us and asking the questions. They were really nice and easy-going so don't have to be nervous. the questions are: 1. introduce your self(plus a fun fact) 2. what do you think which brand is the competitor for coach 3. what is your most difficult working experience 4. what is your experience of offering a beyond customer service.