Customer Service Representative applicants have rated the interview process at Cogent Communications with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Cogent Communications overall takes an average of 15 days.
Common stages of the interview process at Cogent Communications as a Customer Service Representative according to 6 Glassdoor interviews include:
One on one interview: 27%
Background check: 20%
Skills test: 20%
Phone interview: 13%
Personality test: 13%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Cogent Communications (Durban) in Aug 2023
Interview
The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools.
I applied through other source. The process took 2 weeks. I interviewed at Cogent Communications (New York, NY)
Interview
Easy straight forward
sales experience,
Commute to office 5x a week it was a pretty standard interview. Manager meets with you to discuss day to day expectations, training is offered for one month
I applied through a staffing agency. The process took 2 months. I interviewed at Cogent Communications (London, England) in Dec 2023
Interview
Having a phone call with the agency
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a Zoom call with hiring
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A Zoom call with the Learning manager
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A Zoom call with the Sales manager
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in Person interview with Sales manager and head of Sales
Interview questions [1]
Question 1
How do you prospect the clients?
Do you have experience with cold calling?
How many phone calls you can make in one day?