Customer Service Representative applicants have rated the interview process at Collage.com with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 43.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Collage.com overall takes an average of 10 days.
Common stages of the interview process at Collage.com as a Customer Service Representative according to 7 Glassdoor interviews include:
Drug test: 31%
Phone interview: 31%
One on one interview: 23%
Presentation: 15%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Collage.com (Ferndale, MI) in Sep 2019
Interview
Filled out the application, received an email for a phone interview request. After speaking with Kim, I had another phone interview, this time with Frank. I received an offer via email about a week later.
I applied through an employee referral. I interviewed at Collage.com
Interview
application was farely simple, i received a zoom interview and we had a fair conversation about previous experience, followed up with sample emails/writing samples. it was overall pretty straight forward
Interview questions [1]
Question 1
How would you respond to a customer that was very upset a product they ordered hadn't arrived and wanted to speak to a manager?
I applied online. I interviewed at Collage.com (Detroit, MI) in Sep 2020
Interview
Zoom interview that lasted 25 minutes with one company representative. Relaxed tone, friendly demeanor. Typical customer services interview questions designed to check your ability to handle typical situations. Straight forward. Low pressure.
Interview questions [1]
Question 1
What what you do if an upset customer asked to speak to a manager?
It was very quick and relatively easy, the people that are interviewing you are very friendly. I sent in my application first and then a day later I had to schedule an interview. The interviewee also got back to me with a hiring decision a day later as well.
Interview questions [1]
Question 1
How would you deal with multiple customers at a time?