Customer Service Representative applicants have rated the interview process at Collectors with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 28 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Collectors overall takes an average of 23 days.
Common stages of the interview process at Collectors as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 33%
Phone interview: 33%
Drug test: 17%
Skills test: 17%
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Very easy, only a couple questions and very relaxed. The interviewer was very cool and we spent most of the time shooting the breeze. One of the nicest interviews of my professional life.
Interview questions [1]
Question 1
Give experience of a difficult customer you helped.
I applied through an employee referral. The process took 4 weeks. I interviewed at Collectors (Jersey City, NJ) in Jan 2026
Interview
Very communicative, thorough, and smooth process. I met many members of the team and collaboratively worked through each step with them. I made it to final rounds, but the company prioritizes internal hires. May be tough to get a role as an outsider if not already working within the organization
Interview questions [1]
Question 1
Give a time that you 'led with why' in your work experience
It’s a pretty straight forward interview that asks about previous experience as well as any background knowledge in trading cards or sports collecting. Having a working knowledge of sports or trading card games is helpful