I applied online. I interviewed at Column in Mar 2021
Interview
I had three rounds of interviews with the COO, the Head of Customer Experience, and the Head of Product. Each was relaxed and enjoyable; I received impressions of warmth, thoughtfulness, and authenticity from each of my interviewers. We discussed my interest in the company, career goals, and approach to customer support. I had the opportunity to get to know each of the individuals who interviewed me, and to learn more about Column through considering their unique perspectives.
Interview questions [1]
Question 1
What framework would you use to decide whether to help a customer readjust to a new habit within Column, or if their frustration with a particular feature is serious enough to report back to the success and product team about potentially building out a custom feature for them?
Customer Support Lead applicants have rated the interview process at Column with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 47.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Column as a Customer Support Lead according to 1 Glassdoor interviews include:
Group panel interview: 50%
One on one interview: 50%
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