I applied online. The process took 1 day. I interviewed at Comcast (Enfield, CT) in Oct 2016
Interview
First round consisted of a group interview in front of a roomful of about 30 other applicants. We were asked to stand up and answer 1 or 2 questions. They then called a list of names and escorted those folks out of the room. They came back in and told us those of us left were moving on to the next round. The second round consisted of individual panel interviews with about 3-4 managers.
Interview questions [1]
Question 1
Mostly behavioral questions. For example: Describe a time when you had to think on your feet to solve a difficult situation with a customer?
I’ll update when I finish. I have been studying potential interview questions. I will update following the process. Practice, speak out loud, and research the company. Be prepared and set your intention. You got this!
You get a phone interview and assessment first when applying to Comcast. They got back to me the next day with the assessment. I have yet to take it as I am still deciding.
I applied online. The process took 1 day. I interviewed at Comcast (Woodridge, IL)
Interview
Interview process simple and easy. No pressure. supervisor was nice and down to earth. He set expectations for the job. Very informative. I was offered the job on the spot. Process was quick after that. I was working that following week.
Customer Service Specialist applicants have rated the interview process at Comcast with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 4 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Service Specialist according to 5 Glassdoor interviews include:
Skills test: 15%
IQ intelligence test: 15%
Drug test: 15%
Presentation: 15%
One on one interview: 15%
Phone interview: 8%
Group panel interview: 8%
Background check: 8%
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