Customer Service Representative (Repair) applicants have rated the interview process at Comcast with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (Repair) roles take an average of 21 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Service Representative (Repair) according to 5 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 19%
Drug test: 19%
Skills test: 14%
Background check: 14%
Personality test: 10%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -
Phone interview then video interview with hiring manager. Was told I got the job directly after interview questions. Thought I’d have to wait for the results, but they made it known quickly.
Interview questions [1]
Question 1
Describe a time when you had to deal with an irate customer.
I applied online. I interviewed at Comcast (Aurora, CO) in Nov 2016
Interview
The process was fairly challenging. A lot of behavioral analysis. Call simulation test. And a couple of assessments. In person interview was a hour and a half. They ask you for several examples of dealing with difficult people. They ask a lot of the same questions in different ways so make sure you have your stories straight.
Interview questions [1]
Question 1
Explain how you deal with a difficult customer with examples. They love the STAR method.
I applied online. The process took 4 weeks. I interviewed at Comcast (North Charleston, SC) in Sep 2016
Interview
I did the application online & within 72 hrs they emailed me an assessment. Assessment was simple. Answering a few calls & chose the best answers & questions based off personality & behavior; about 45 - 60 minutes long. After assessment, received a phone call to schedule phone interview. Questions during phone were asked off of prior work experience & a description of job requirements. Example: explain a situation where u had to deal with an irate customer. After phone interview, I was scheduled for a face to face interview. It was a 2 part process. Began with a seminar about the company which was amazing; the I spoke with a supervisor & she asked me some pretty detailed questions regarding work experience where I had to give detailed answers. It wasn't hard but it definitely makes you think. Second part, I spoke with some else who asked me if there's anything else I would to add about myself & I had already done some research on the company so I just explained why I would be a great asset. Also asked where do I see myself in 5-10 years. After about a week, a received a phone call to accept the position.
Interview questions [1]
Question 1
Give me an example when you didn't know an answer & what steps did u take to help the customer?