Long process. Phone Interview with recruiter and was asked technical questions. Then went on to an in person interview. Basic interview with additional technical questions. Was given an offer roughly 2 weeks later. Drug & Background test process was quick and painless. Start date was roughly 3 months after first contact.
I applied online. The process took 3 weeks. I interviewed at Comcast (Naperville, IL) in Dec 2017
Interview
Applied online, phone screening, skills assessment. In-person interview was 3 direct supervisors, and their direct manager came in for portion of the interview. Supervisors' direct manager asked why I was applying, considering I was "overqualified." Anyone who's been told they're "overqualified" for a job knows what that's code for. No feedback after I was declined for the position.
I applied online. The process took 3 weeks. I interviewed at Comcast (Lynnwood, WA) in Sep 2015
Interview
I went online and filled out the application. About a week or so later I received a link to take an assessment. Shortly after that, I received a call to schedule a phone session, which consisted of verifying the information from the application and answering a few more questions. A couple days after that I received another phone call to schedule the in-person interview. That interview consisted of a short tour and a brief presentation with other prospective hires and then I went into a small interview room with two associates for the actual interview.
Interview questions [1]
Question 1
Tell me about a time where you had to instruct or teach someone something over the phone.
Technical Support Representative applicants have rated the interview process at Comcast with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 21 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Technical Support Representative according to 8 Glassdoor interviews include:
Phone interview: 21%
Background check: 17%
Drug test: 17%
Group panel interview: 14%
One on one interview: 10%
Presentation: 7%
Skills test: 7%
IQ intelligence test: 3%
Personality test: 3%
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