Retention Specialist applicants have rated the interview process at Comcast with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Retention Specialist roles take an average of 24 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Retention Specialist according to 21 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 18%
Skills test: 15%
Drug test: 13%
Background check: 13%
Personality test: 7%
Group panel interview: 7%
Presentation: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Comcast (Colorado Springs, CO) in Jan 2015
Interview
I interviewed at the Colorado Springs location it was a horrible exsperience. The female who intervied me was as anti military as they come. I knew I would not be hired because my husband is active duty. She made it out because he is active duty it's the worst thing in the world. Basically how she is better than us. She down graded my past jobs, and ask very personal questions. The interview was about my husband beibg active duty, not about me and this job. She was a wack job! Nope, never again!
Interview questions [1]
Question 1
How long has your husband been in the military? When will he be getting out? How can you work with children when he is deployed? Etc.
I applied online. The process took 2 weeks. I interviewed at Comcast (Colorado Springs, CO) in Sep 2025
Interview
The interview was very smooth and structured well. They kept informed even leading up to the interview. I enjoyed speaking with recruiters. I would highly recommend their process for other businesses.
Interview questions [1]
Question 1
How would my experience make me a good fit for the role?
Online screening followed by phone interview. It was simple and pretty short timeline. Maybe a month from first interview to hire. Very little preparation required. I’m not sure about other departments.
Had 1 interview and by the end of it I got offered the position and started the next steps in the hiring process. The lady and I had a great conversation and she made me feel very comfortable, 10/10! Quick and easy!