I applied online. The process took 2 weeks. I interviewed at Comcast (Hartford, CT) in Jul 2015
Interview
Contact by recruiter. Two interviews (four people). Recruiter was very supportive. Hiring mangers were professional and concise. The questions were all prepared situational-type questions and very specific, relating to managing and customer service.
Interview questions [1]
Question 1
All behavioral (situational) questions, e.g., Describe a situation in which you were required to give difficult news to an employee.
I applied online. The process took 3 months. I interviewed at Comcast
Interview
Four interviews. One with peers, next with managers, next with Director and finally with HR. Long process with two to three weeks between interviews. Want to ensure you are a good fit for their culture. Strict attendance policy.
I applied in-person. The process took 1+ week. I interviewed at Comcast (Fort Myers, FL)
Interview
I was a call center agent at the time and my interview was with one of the managers. I knew the manager of the call center so I was comfortable. The interview was in the office where I worked and I was asked several different questions. After this interview I was set up with another interview but this time with the director of the call center. This interview was a little easier than it was with the manager, because once you got by the manager it was all downhill from there. The director asked questions about my availability and if I was ready to become a supervisor.
Interview questions [1]
Question 1
all behavioral type questions such as what would you do if you were presented with conflict, how would you solve it. I was also asked if I would be able to fire an employee that I once was a team member with.
Customer Service Supervisor applicants have rated the interview process at Comcast with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Supervisor roles take an average of 38 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Service Supervisor according to 6 Glassdoor interviews include:
Background check: 18%
Phone interview: 18%
Group panel interview: 14%
Drug test: 14%
Skills test: 14%
One on one interview: 14%
Personality test: 9%
Here are the most commonly searched roles for interview reports -