Agent Experience Coordinator applicants have rated the interview process at Compass with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 46.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Agent Experience Coordinator roles take an average of 24 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Compass overall takes an average of 23 days.
Common stages of the interview process at Compass as a Agent Experience Coordinator according to 9 Glassdoor interviews include:
Phone interview: 54%
One on one interview: 31%
Group panel interview: 8%
Other: 8%
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I applied through a recruiter. I interviewed at Compass in Jan 2025
Interview
Four round interview with a recruiter, direct manager, promoted peer, and operations partner, showcasing cross-functional alignment, mutual respect, organic conversation, and a real sense of how I’d lead, collaborate, and execute in the role.
Had 3 interviews all virtual. 1st one with the recruiter, second with the agent experience manager, next with the senior agent experience manager. Then was told if I was to move on, I’d then have a FOURTH interview…ridiculous process for a job that was PART TIME. Also a waste of my time considering they “selected another candidate more qualified.”
Interview questions [1]
Question 1
Name a time you handled a difficult customer and how you diffused the situation
I interviewed for the same company with for two different positions about three weeks from each other. The first time I interviewed didn't get past the phone screening and received the rejection email.
My most recent interview I got past a phone screening and talked to two associate managers. I got the same exact rejection email legit copied and pasted from another recruiter. How am I supposed to know what I did wrong? And when asked for feedback, l'm ghosted.