I applied online. The process took 1 week. I interviewed at Concentrix (Ottawa, ON) in Jul 2020
Interview
Its been smooth and quick the few delays in communication but other then that its pretty good experience. The onboarding is painless and and strait forward. the person that interview me was good .
Tech support virtual interview and writing assessment, English fluency typing and recorded virtual interview. It was a good experience until now I hope I can get into the next rounds.
It was fun and okay overall, but it felt repetitive after a while. The experience mainly consisted of the usual, typical call center questions, making it less engaging than expected.
Online video submission, asked a couple of questions. The most difficult part was the intensive background check that came after. But due to the nature of the work it is understandable.
Interview questions [1]
Question 1
What does good customer service look like in my opinion