Customer Care Representative applicants have rated the interview process at Concentrix with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 16 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Care Representative according to 6 Glassdoor interviews include:
Phone interview: 24%
Skills test: 18%
Personality test: 18%
IQ intelligence test: 12%
Background check: 12%
One on one interview: 6%
Drug test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at Concentrix (Rānchī) in Jul 2020
Interview
Selection procedure was bifurcated into 6 rounds : Telephonic Conversation -> Voice Test (oral test) -> Non Voice Test (written test) -> Typing Test -> HR Round -> Operatios Round.
Interview questions [2]
Question 1
How will you manage the work pressure of call center?
Not good experience at interview at it was neutrail as with companies but they will make u wait a lot. And will make u wait for a long time and your offer ketter will also be delayed.
I applied online. The process took 1 week. I interviewed at Concentrix (Toronto, ON) in Mar 2024
Interview
Its exhausting but interesting. You get the results of your assessments after every attempt which makes you hopeful. You also get to know your pay and what is expected of you in your potential role.
This process typically involves two telephone interviews followed by a video conference with the team leader.
During the telephone interviews, you might discuss your background, skills, and experience relevant to the position you're applying for. These interviews are often used to screen candidates and determine if they are a good fit for the role and the company culture.
The video conference with the team leader is likely a more in-depth interview where you'll have the opportunity to discuss specific aspects of the role, ask questions about the team and company, and further demonstrate your qualifications and fit for the position.
It's important to prepare thoroughly for each stage of the interview process, researching the company, practicing common interview questions, and highlighting your relevant experience and skills. Good luck with your interviews!
Interview questions [1]
Question 1
Are you native French? How do you deal with an unhappy customer?