Customer Support Agent applicants have rated the interview process at Concentrix with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Agent roles take an average of 8 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Support Agent according to 5 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Background check: 25%
Other: 8%
One on one interview: 8%
Personality test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix (Calcutta) in Jul 2020
Interview
Interview demands good communication skills, fluency in English, good command over your perspective and able to convey them. You need to be ready to represent yourself and be ready to get questions from your educational background and hobbies
I interviewed at Concentrix (Bogota, Cundinamarca)
Interview
Was really fast process had 2 different interviews where they asked questions about yourself and experience. They want to know your english level and also its not necessary to have previous experience
Interview questions [1]
Question 1
Previous experience How did you learn english What would you manage difficult customers
I applied online. The process took 1 week. I interviewed at Concentrix in Dec 2021
Interview
Straightforward. Asked me about my experience and how I organize my workday. The interviewer was very fair and honest about the role I was applying for. I really appreciated that because I didn't take the job expecting something different.
Interview questions [1]
Question 1
How do you organize your day while working remotely?
I applied online. The process took 4 days. I interviewed at Concentrix in Jan 2021
Interview
One half hour standard interview followed by a telephone call role play interview. The first interview was focused on my past experience and how it may be applied to the role on question. The purpose of the second interview was to assess the clarity in your voice and how your phone etiquette is.
Interview questions [1]
Question 1
Q. What are the personal qualities that you can bring to this company?