I applied through a staffing agency. I interviewed at Concentrix (Manila, Manila) in May 2021
Interview
The applicant will first go thru initial interview with HR Staff, mainly for background check. Then an interview and mock call with Operations. When you're able to pass both interviews then they will give you a job offer. All these happened in 2 days. All in all the interview process was smooth.
Interview questions [1]
Question 1
One of the interview questions that had for me was about my job experience.
Basic typing, analytical, and English language assessments at first. It was followed by an initial interview by the HR. Then by a Mock call. Lastly, final interview by one of the Team Leads. After you passed, you will be given the Job Offer.
The interview process was very easy and behaviour-based. They have asked about how you can type as fast and how technical you are. Moreover, i was aked to give a typing exam with 45+ WPM and more like how efficient are you on
straightforward, mostly first-come first-served. Apply early with proper tech and customer focused resume with keywords like empathy. Interview depends on type of contract you being hired for. process is quick enough based on the start date.
Technical Support Representative applicants have rated the interview process at Concentrix with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 6 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Technical Support Representative according to 28 Glassdoor interviews include:
Personality test: 16%
Skills test: 16%
Background check: 14%
One on one interview: 14%
Phone interview: 11%
IQ intelligence test: 10%
Presentation: 9%
Drug test: 6%
Group panel interview: 4%
Other: 1%
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