Customer Service Representative (CSR) II applicants have rated the interview process at Concentrix with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) II roles take an average of 2 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) II according to 3 Glassdoor interviews include:
IQ intelligence test: 19%
Presentation: 13%
Skills test: 13%
Phone interview: 13%
Drug test: 13%
One on one interview: 13%
Personality test: 6%
Group panel interview: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Concentrix in Mar 2023
Interview
On time, organized, outline & structure. 45 minutes virtual interview . Very informative - explain the job responsibilities & expectations. French & English reading out loud test to do. Questions were answered.
Interview questions [1]
Question 1
Explain your work experience? Why you want to work for Concentrix?
I applied online. I interviewed at Concentrix (Atlanta, GA) in Jul 2023
Interview
Long and deep verification and drug test for work from home and the interview was a group zoom call none of us talked we just listened. They said if we were not okay with terms we will be let go, they give us equipment and they do have benefits
Interview questions [1]
Question 1
No questions were asked they just asked if we had questions
I applied online. The process took 4 weeks. I interviewed at Concentrix (Winnipeg, MB) in Apr 2023
Interview
Not too long. Nothing in person. Just did a couple of assessments and then one video interview where they asked me about my skills, and some sales questions. After that virtual offer session and got hired by hr.
Interview questions [1]
Question 1
What is up-sell and cross-sell? Describe in detail with an example.