Candidates applying for Sr Representative operations roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Sr Representative operations according to 2 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Skills test: 17%
Background check: 17%
IQ intelligence test: 8%
Drug test: 8%
Presentation: 8%
Personality test: 8%
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I applied online. The process took 2 weeks. I interviewed at Concentrix (Thāne) in Jan 2023
Interview
Multiple rounds of interview including virtual and face to face. Almost around 8-10 tests. Versant, aptitude, hr round operation round fluency test, knowledge test, voice and accent text and alot of many rounds
The interview process was pretty much smooth. The company was on a hiring spree, so they were asking very easy questions to recruit candidates. The interview lasted for 15 minutes.
Interview questions [1]
Question 1
Q1) What were the main KPIs for my last role?
Q2) What are the main qualities that a candidate should have while working in a Customer/Client Support Role
Q3) Have you worked in a client support role earlier or not?
There were 2 round HR round and managerial round which was very basic and little tricky but overall experience was okay. The HR round was very simple they have given a 2-3 topic and said speak any of them for 2 minutes.
The Concentrix Pune interview process usually begins with an online application or walk-in. Candidates go through HR screening, communication and aptitude assessments, voice or process evaluation, a detailed operations or technical interview, final HR discussion covering shifts and salary, followed by background verification and offer letter release.
Interview questions [1]
Question 1
There were many rounds and checked on the communications