Customer Service Specialist applicants have rated the interview process at Concentrix with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 7 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Specialist according to 9 Glassdoor interviews include:
Skills test: 19%
Phone interview: 14%
Presentation: 14%
Personality test: 11%
Background check: 11%
One on one interview: 11%
Drug test: 8%
IQ intelligence test: 6%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 3 days. I interviewed at Concentrix (Cyberjaya) in Mar 2024
Interview
Contact via LinkedIn and online interview. Interview consisted of multiple question about the company’s value, behavioural quality that candidates have. And also I was provided with the brief role playing interview of the customer service list they do in working.
Received a phone call where they asked several questions, explained the job, and confirmed whether I could provide identification for security checks and verify that I am an Australian citizen.
Initially, there were multiple-choice and written questions in English and about sample customer satisfaction scenarios online. This was followed by a phone interview where I was asked simple questions based on my resume, given information about the working conditions, and explained how to proceed if the process went well. Finally, I had a video interview with the team leader, where detailed questions about the position were asked and dialogues were conducted based on possible scenarios.
Interview questions [1]
Question 1
How would you response if an dissatisfied customers contacts you?
I applied online. The process took 6 weeks. I interviewed at Concentrix (Perth, Western Australia) in Oct 2025
Interview
Phone interview was scheduled quickly, the Senior Talent Acquisition member was friendly and approachable, the Video Interview was informative, especially the tasks involved. I had the same Senior Talent Acquisition member plus one training and she was also friendly.
Interview questions [1]
Question 1
What can you tell me about yourself, what are your coping strategies.