Customer Service Agent applicants have rated the interview process at Concentrix with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 10 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Agent according to 26 Glassdoor interviews include:
Phone interview: 19%
Skills test: 16%
One on one interview: 15%
Background check: 12%
Presentation: 11%
Personality test: 11%
Drug test: 9%
IQ intelligence test: 5%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix (Gurgaon, Haryana) in Sep 2023
Interview
The interview process is really clean, Most of it happens online and you get to do a lot of tests, but it took a lot of time, I went through rounds after rounds till I got an HR call and got a meeting with the Team Leader, and they said I'll get a mail but never got a mail, They really try to confuse you with terms and you just gotta get through it. They can even block your ID like mine and just stop taking applications from you with one wrong move.
Interview questions [1]
Question 1
ECommerce, What do you Understand about it and what is it.
Attended 3 Interviews . The interviewers were very kind , they asked questions that were easy to relate with and were patient with me . They provided feedback of the interview
I interviewed at Concentrix (Bogota, Cundinamarca)
Interview
Fue grupal, preguntan sobre tus experiencias y te explican la oferta laboral, los términos, salarios y si estás de acuerdo, después hacen algunas preguntas en inglés, que van variando según tu perfil o la información que hayas dado
I interviewed at Concentrix (Yogyakarta, Yogyakarta)
Interview
“Nice, good, and smooth overall. They contacted me quickly and handled the entire interview process efficiently through an online call. The communication was clear, the steps were fast, and I ended up getting hired almost immediately after the interview.”