The first thing that happened was I was contacted by email to set up a time to do a phone interview. The phone interview probably lasted about 20 minutes and consisted of some basic eligibility questions, interest in the job, availability for work hours, and salary requirements. The person I spoke with told me that she would get back to me in a few days if I was selected for an in-person interview. Just as promised, I heard by the end of that same week that the company wanted to do an in-person interview with me. They scheduled the interview as quickly as possible. When I went there, I noticed that the building was very organized and clean. The receptionist was polite. The people who I saw working were dressed casually, some people were wearing T-shirts and had colorfully dyed hair. Everyone looked fairly young. (20s-30s). There were three people who interviewed me. They were all very friendly and polite. It seemed to me that they were kind of winging the interview with me since they relied very heavily on the written materials, but I didn't perceive that as being a bad thing necessarily. Each of the people asked the questions on the scoring form they each had and wrote notes down. I could see a Likert type scale next to each of the questions, so I imagine they were using scores to choose applicants. I got the feeling that they were really trying to be objective and fair and I didn't feel at all threatened or demeaned. They were very happy to answer my questions about the company and gave me a lot of great information about culture, workload, expectations, training, and the like. It was a great experience and I immediately got the feel that these people would be great to work with. After the panel interview was done, I immediately went over to a computer in the building to take a skills test. The test was a really simple one that basically gauged ability to use computer programs, and basic customer service skills. This isn't to screen out people who don't need training, because the training received is quite extensive. This is just the very basics that anyone who knows how to use Microsoft Office Suite and has any experience/ability to be helpful to customers would pass. I figure they want to screen out people who just don't know how to use the computer because training does not include basic computer skills and requires some experience with Outlook, Excel, and Word as well as the Internet. From there, they got things started to do a background check and explained that if I was given a tentative job offer, that I would need to provide professional references online. At the very end, they promised that I would know by the next week whether or not I would be given a tentative job offer. The next week, just as promised, I was given the tentative job offer over phone and via email. At that point, I was sent an email to provide professional references that would be checked. I was reminded that the offer was contingent on the background check and references. I filled out the references and waited for the background check to get done and at the very end of it, I was given the final offer letter and told where to go for training.