Consumers Energy Customer Service Representative interview questions

Came in for a typing test and took several tests to determine my proficiency in the position. Met with the hiring coordinator and answered questions that were necessary to make a decision in my hiring or not. Waited for a call back for instructions to go take a drug test.

Interview was pretty straight forward. Two person interview after you're lucky enough to make it thru a ton of test. I don't know if these test are designed to see if you're actually intelligent or if you're glutton for punishment or to see how much abuse you can take. But anyways after the standard interview questions they give you a carbon monoxide detector and have you give them a sales pitch to see how you sell. They don't tell you how much you are expected to sell until you actually are hired though. Then they proceed to tell you about gas emergency calls and how you'll be required to wear a pager and be on call for emergencies etc. They fail to mention that if you're at the bottom of the seniority pool that essentially you will literally be stuck with said pager for the rest of your life. At the mercy of being paged in at any given time and held over your shift without much warning also at any given time.