Coveo is a complex software product that made the EBR presentation for the CSM role a bit difficult. If you don't have much technical experience, it could be a challenge to deliver a good presentation without sounding that you don't know what you're talking about. Advise for candidates that were selected to go to the 3rd round of interview with a presentation and case study: research and learn a bit about how website search works, what metrics are used to evaluate search performance and read about machine learning models. This will help you a lot to stand out in the interview process.