Technical Customer Care Specialist applicants have rated the interview process at Cox Automotive with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 52.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Customer Care Specialist roles take an average of 25 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Cox Automotive overall takes an average of 26 days.
Common stages of the interview process at Cox Automotive as a Technical Customer Care Specialist according to 2 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 33%
Drug test: 17%
Background check: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Cox Automotive (Norfolk, VA) in Sep 2024
Interview
Very streamlined, quick and thorough. I received a call from a recruiter which was the initial interview. Within a week I had a second interview scheduled with the supervisors of the department. I was offered a position the next day.
Interview questions [1]
Question 1
Questions were based off of the STAR method. "Name a time you had a frustrated customer and how did you handle the call".
I applied online. The process took 4 weeks. I interviewed at Cox Automotive in Mar 2023
Interview
There was a quick phone chat with a human resources representative followed by a virtual interview with three individuals who all kept their cameras off and took turns asking questions.
Interview questions [1]
Question 1
Tell me about yourself. Tell me about a time you had to implement a new solution. Tell me about a time you sought out diverse perspectives. Tell me about a time you fostered a relationship inside or outside an organization. Have you ever had strict deadlines? Tell me about a time you dealt with an unreasonable customer. Tell me about a mistake you made and how you solved it. Tell me why we should hire you. How do you approach new problems? What personal development have you recently been working on? How have you stayed on track? Tell me how you would solve a specific technical issue.