Customer Service Representative applicants have rated the interview process at Cox Automotive with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 52.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 24 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Cox Automotive overall takes an average of 26 days.
Common stages of the interview process at Cox Automotive as a Customer Service Representative according to 5 Glassdoor interviews include:
Phone interview: 43%
Background check: 14%
Drug test: 14%
Group panel interview: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Cox Automotive (Matteson, IL) in Apr 2025
Interview
Immediately after submitting my resume, I received an invitation for a phone screening. During the phone screening, they reviewed the job requirements and benefits. They were thorough in their explanations.
I applied online. The process took 3 weeks. I interviewed at Cox Automotive in Feb 2024
Interview
The interview process was horrible. I cried so bad after. I was prejudged before the interview even started. I have never experienced an interview like that. I felt so defeated and rejected. I don’t think they were trying to hire. I feel highly discriminated and I hope this helps someone. If you experienced what I experienced, I’m so sorry. They definitely need to remove one of their interviewers. To the company, please send me a survey or an email so I can include the person’s name. This was such as horrible experience. Please don’t put yourself through this.
Interview questions [1]
Question 1
It was behavioral questions. Look them up on YouTube for help.
I applied online. The process took 3 weeks. I interviewed at Cox Automotive (Wilmington, OH) in Nov 2021
Interview
Interview process was very easy and quick moving. Multiple interviews but all were held to a professional standard and wonderful leadership. Took about a month to be fully hired on but was a smooth transition
Interview questions [1]
Question 1
What are your qualifications pertaining to the position