Technical Support applicants have rated the interview process at Cox Communications with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 18 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Cox Communications overall takes an average of 22 days.
Common stages of the interview process at Cox Communications as a Technical Support according to 7 Glassdoor interviews include:
Drug test: 21%
Phone interview: 17%
One on one interview: 17%
Skills test: 17%
Background check: 8%
Presentation: 8%
Group panel interview: 4%
IQ intelligence test: 4%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Cox Communications (Omaha, NE) in Oct 2017
Interview
Interviewed at main office for tech support position with one of hiring managers. Answered questions in STAR format. Then did a role playing activity. Interview lasted about 45 minutes. The manager was very nice, easy going and straight forward. Received an email the following morning from the Atlanta office with offer letter. Accepted offer, now just waiting on background check and reference check to come back.
Interview questions [1]
Question 1
About 5 behavioral based questions, provided detailed job description, and overview of expectations snd benefits.
I interviewed at Cox Communications (Baton Rouge, LA)
Interview
One interview and they used the STAR method. It was quick and straightforward. The process took about two weeks. A background and drug test is required. The training was about six weeks.
Interview questions [1]
Question 1
Explain how did you handle your most difficult customer experience
I applied online. I interviewed at Cox Communications (Wichita, KS) in Jan 2023
Interview
All star questions and a lot of examples. Look up STAR format questions and you can’t go wrong. Also need sales example and how you would pitch a product to customer.
Interview questions [1]
Question 1
Give an example of when you went above and beyond for a customer
The interview process was great and non stressful. Very relaxed environment as well. The person doing the interview did an amazing job asking questions and even had me role play taking a phone call. Well done.