Customer Retention Representative applicants have rated the interview process at Cox Communications with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Retention Representative roles take an average of 17 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Cox Communications overall takes an average of 22 days.
Common stages of the interview process at Cox Communications as a Customer Retention Representative according to 23 Glassdoor interviews include:
Phone interview: 17%
Drug test: 16%
Skills test: 15%
Background check: 13%
Personality test: 11%
Group panel interview: 10%
One on one interview: 9%
IQ intelligence test: 4%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at Cox Communications (Las Vegas, NV) in Jul 2015
Interview
I applied online through the Cox website and had to complete an assessment upon submission. Two days later I received a call requesting another assessment be completed, which took roughly an hour. After completing the assessment I received a call from a recruiter who set me up with an in person interview and stated she would follow up with me to let me know if I would be continuing in the hiring process. I was interviewed by two supervisors who wrote down nearly every response I had. After the interview closed I was able to ask any questions I had. It seemed like a LONG interview from upon exiting, when signing out, it only took about 23 minutes.
Interview questions [1]
Question 1
Tell me about a time you had to overcome objectives to make a sale.
Tell me about a time you had an irate customer and how you handled that.
Tell me about a time a new policy or procedure was introduced that you were uncomfortable with, how did you adjust?
I applied online. I interviewed at Cox Communications in Jan 2021
Interview
Seamless process, much harder than your average interview from the plenty that I have experienced, they ask questions in a STAR format, which I do believe need some reviewing before you go straight into the interview.
Interview questions [1]
Question 1
The interview questions were based on the STAR method.
I applied online. The process took 2 weeks. I interviewed at Cox Communications (Oklahoma City, OK)
Interview
Very quick and professional. The hiring managers were very kind and open to conversation, the questions were not difficult just STAR type questions. They gave me enough time to think and come up with a previous scenario to adequately answer there questions
Interview questions [1]
Question 1
What are some metrics you would use to calm a customer down?
I applied online. The process took 3 days. I interviewed at Cox Communications (Las Vegas, NV) in Oct 2018
Interview
Applied, then a couple days later I received an assessment email and the next day I had a phone interview and after the conversation I was asked to come in for a face to face interview. It feels like an interrogation setting with a group panel taking notes.
Interview questions [2]
Question 1
Tell an experience in which you successfully sold or upsold a difficult customer and what was the outcome?