I applied online. The process took 2 weeks. I interviewed at Crate and Barrel (Naperville, IL) in Feb 2019
Interview
Crate and Barrel’s interview process was rather advanced. They had you come into a conference room and they had roughly 5 to 7 people at the same time using iPads to fill out an online application. Then you were escorted to your first round of interviews and if you made it past that interviewer, you were then taken to the location human resource manager. Pretty basic, not stressful really at all.
Interview questions [1]
Question 1
What is it that inspires you to want to work for crate and barrel?
I interviewed at Crate and Barrel (Naperville, IL)
Interview
I waited for about 15 minutes to interview with a lobby filled people. The interviewer didn't ask about my skills. Only told me about the company. They needed people badly. Got hired immediately.
It was great, the interviewer made me feel relaxed and made small talk before starting. Once we got started, it felt like I was speaking with a friend versus an applying for a job. I know then that Crate&Barell offered the atmosphere that I was looking for.
I applied online. I interviewed at Crate and Barrel (Cranbury, NJ)
Interview
I was sent a email invite for a video meeting without any notes, or message from the recruiter. I accept and waited at the time of the meeting and the lady never logged in. I sent her a message and she responded that she had to reschedule, we did and she did the same thing again. Left me waiting without any explanation whatsoever. The most unprofessional internal recruiter I have ever encountered.
Interview questions [1]
Question 1
No interview, recruiter never showed up for the 2 interviews scheduled.
Customer Service Representative applicants have rated the interview process at Crate and Barrel with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Crate and Barrel overall takes an average of 13 days.
Common stages of the interview process at Crate and Barrel as a Customer Service Representative according to 13 Glassdoor interviews include:
One on one interview: 42%
Phone interview: 37%
Background check: 16%
Drug test: 5%
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