The process began by applying for a position on the Dixons Carphone Warehouse. After around two weeks or so I was called on the phone which I was invited to an interview at the store which I applied for. I attended this interview and it began by waiting a few minutes until the manager called me into the staff room. The interview was conducted by two managers one of the store which I was applying to and another manager of another store. The first part of the interview involved asking questions about myself and the company etc. and the second part involved performing a role play which I recieved a prompt and I had to make notes. The role play was based on finding out a users requirements and how I would meet them. This was carried out by one of the managers with myself. After that I asked some questions regarding the role and I finished. The whole process took around forty minutes.