I was interviewed for a position as Sales Associate in Venice, Italy. The recruitment process involves different steps. First you are involved in group activities. They did a short presentation of the opening of the new store and then asked us to introduce ourselves to the group talking a bit about our personalities and professional backgrounds. Then there are group activities with other candidates in which there will be role plays. They would present a problem to solve or a situation where the customer is angry or has a problem to solve and there are several complications so they ask the group how they would behave and each one gives an answer, then it is discussed with a group or the group is divided into smaller groups (teams) and you decide a strategy with your team mates. All the different steps were anticipated in a very detailed email I got from the rectruitment office a few days in advance. I thought it was very professional. Eventually they only got back at me a few weeks later with a positive feedback asking me to come back for - I think - the final round but I already found another job.