Customer Service Advisor applicants have rated the interview process at DHL Express with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 6 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at DHL Express overall takes an average of 21 days.
Common stages of the interview process at DHL Express as a Customer Service Advisor according to 4 Glassdoor interviews include:
Presentation: 20%
Group panel interview: 13%
IQ intelligence test: 13%
One on one interview: 13%
Phone interview: 13%
Skills test: 7%
Personality test: 7%
Drug test: 7%
Other: 7%
Here are the most commonly searched roles for interview reports -
After I sent my CV, I had one small phone call followed by a face to face interview (visio interview at the time) with the hiring manager which was for about 30 minutes
Interview questions [1]
Question 1
We reviewed my CV and I was asked to share what my different experiences had taught me.
A warm and nice interview with interactive discussions. Felt that I was welcome and that the interviewers were interested in me. The interview included also a thorough and understandable description of the work tasks.
I applied through an employee referral. I interviewed at DHL Express (Jakarta) in Nov 2021
Interview
Systematic online interview with Sonru App where I get asked 12 questions with 2 minutes answering time for each question. Trainings are also provided by answering random quesions reated to the role. There is no real person involved so this interview comes in handy for introverted peers