Applications are submitted online only and are printed off for screening/review. I was then contacted by phone to schedule an interview. My first interview was with the manager of the golf department. After about a week, I was contacted again to set up a second interview with the store manager. In my experience, both interviews contained almost identical questions. About half of the questions were asking about previous customer service experience; they present scenarios and want to know how you handled/would handle them. The other half of the questions dealt with my knowledge and experience of golf. Examples were how often I play, how long I've been playing, can I discuss current trends in equipment and apparel. After the second interview, the store manager contacted me informing me that I had been hired.