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      DataStax

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      Technical Support Engineer Interview

      Jul 17, 2024
      Anonymous Interview Candidate
      Greenville, SC
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at DataStax (Greenville, SC) in Jun 2024

      Interview

      DataStax spent a lot of time and energy presenting itself as a transparent remote-first company, with a clear vision, that considers work/life balance and developer focused planning as core values. I found none of these points to hold water. Unlimitted PTO with no guidance on reasonable minimum time engineers should take off is the exact opposite of work/life balance. I asked more than once about this, and could never get a real answer on how much PTO employees should be expected to take. Hint: in the US it's probably in the range of 3-4 weeks PTO, 2ish weeks sick time. When I probed for more information about how DataStax supports developers, which is really just a sub-set of their customers, the conversations always went towards how developers generate sales. Nothing was said about focusing on things developers actually care about, which left me feeling like DataStax is either poorly aligned with this value they espouse or they're being disengenuous. When I asked about all of the pivots, leadership changes, and acqusitions/mergers, which reads to me as a company that does not have a strong idea of their core product(s) and path forward, the message I got was that the only clear vision at this company is they want to position themselves for a good IPO. Overall, this looks like another tech company doing a ton of virtue signalling in an effort to attract top talent with the hopes that they can get the company bought or have a solid IPO. The interview steps themselves were 1) Recruiter phone call 2) Hiring manager interview 3) 2 back-to-back 45 minute technical interviews with senior engineers 4) Interview with VP 5) In-person interview. The in-person interview is a requirement for DataStax leadership, which is not aligned with "remote-first."

      Interview questions [1]

      Question 1

      How do you read a stack trace.
      Answer question
      4

      Other Technical Support Engineer Interview Reviews for DataStax

      Technical Support Engineer Interview

      Jun 28, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at DataStax

      Interview

      They have 6 steps in their interview process including multiple assessments and technical interviews. Very unprofessional hiring manager who lead a very strange “functional” interview. They give you info to study on their product then expect you to setup a lab environment with their product and you need to know everything otherwise you won’t be considered.

      Interview questions [1]

      Question 1

      They will throw error codes at you that they see in their product and want your thoughts
      Answer question

      Technical Support Engineer Interview

      Jul 14, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at DataStax in May 2023

      Interview

      Overall a very pleasing and quick process compared to other employers. The interviews and assessments were well-tailored to the needs of the position, and the interviewers were well-prepared. It felt more casual and conversational, and less competitive than what I would have expected.

      Interview questions [1]

      Question 1

      Q: DataStax supports both on-premise and cloud deployments. What are some key differences in supporting an on-premise application versus in the cloud?
      1 Answer

      DataStax interviews FAQs

      • Technical Support Engineer applicants have rated the interview process at DataStax with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 75.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Engineer roles take an average of 26 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at DataStax overall takes an average of 29 days.
      • Common stages of the interview process at DataStax as a Technical Support Engineer according to 13 Glassdoor interviews include:

        Phone interview:  20%

        One on one interview:  18%

        Skills test:  11%

        Presentation:  9%

        Group panel interview:  9%

        Personality test:  9%

        Background check:  7%

        Drug test:  7%

        IQ intelligence test:  7%

        Other:  4%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(28) ;
        2. Software Engineer(26) ;
        3. Data Architect(22) ;
        4. Marketing(17) ;
        5. Account Executive(16) ;
        6. Solutions Architect(14) ;
        7. Senior Software Engineer(12) ;
        8. Director(7) ;
        9. Engineering(7) ;
        10. Finance(7) ;
        11. Technical Support Engineer(7) ;
        12. Vice President(7) ;
        13. Solutions Engineer(6) ;
        14. Enterprise Sales Manager(5) ;
        15. Manager(4) .


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