I applied through an employee referral. The process took 2 weeks. I interviewed at Daxko (Birmingham, AL) in Oct 2019
Interview
First I did a video interview with about 7 questions, filled out a personality questionnaire, and took a spacial assessment. A few days later I was invited to an in person interview with the team leads. There was a panel of supervisors interviewing, then I shadowed the department, then a panel interview with peers, and lastly was taken on a tour of the building.
Interview questions [1]
Question 1
They asked mostly for real life examples. They asked about expectations and provided realities of the position.
I applied through other source. I interviewed at Daxko in May 2023
Interview
It was a 3 part Zoom interview: beginning with a presentation and general interview questions (in the call, there were two current employees), job shadow for the job applied for and final interview.
Interview questions [1]
Question 1
How did you handle a difficult interaction with a customer?
I applied online. The process took 2 weeks. I interviewed at Daxko (Birmingham, AL) in Apr 2023
Interview
There was a one way video interview which allowed me to answer some standard questions with a couple chances to re-record if needed. Next was the zoom interview. I completed a live tech/software demo for a panel of 2 staff and answered more customer service related questions. I also had an opportunity to shadow an actual employee for 20 minutes.
I applied online. The process took 1 week. I interviewed at Daxko (Birmingham, AL) in Nov 2021
Interview
The interview process was very thorough and detailed, and every person that I met with made that process even easier. There was a specific description of expectations, and all that was asked of me was pertinent to the position I interviewed for, making it an overall positive experience.
Customer Service Advocate applicants have rated the interview process at Daxko with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advocate roles take an average of 22 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Daxko overall takes an average of 24 days.
Common stages of the interview process at Daxko as a Customer Service Advocate according to 17 Glassdoor interviews include:
Group panel interview: 19%
Drug test: 18%
Presentation: 13%
IQ intelligence test: 12%
Background check: 10%
Personality test: 10%
Phone interview: 9%
One on one interview: 4%
Other: 1%
Skills test: 1%
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