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      DaySmart Software

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      Customer Success Manager Interview

      Mar 7, 2019
      Anonymous employee
      Santa Clara, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at DaySmart Software (Santa Clara, CA) in Oct 2015

      Interview

      Interview process was straightforward and pleasant. Did a phone screen call with the COO and came in to meet and interview with the whole team, including the CEO. The interview was straightforward as I interviewed with each person on the team at the site (about 5 at the time). They asked a lot of customer focused questions, so I can see that they have customer service is engraved into their culture.

      Interview questions [1]

      Question 1

      Name a time I had to defuse an escalated situation with the customer and what the final outcome?
      Answer question

      DaySmart Software interviews FAQs

      • Customer Success Manager applicants have rated the interview process at DaySmart Software with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at DaySmart Software overall takes an average of 22 days.
      • Common stages of the interview process at DaySmart Software as a Customer Success Manager according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(5) ;
        2. Software Consultant(4) ;
        3. Account Executive(3) ;
        4. Account Manager(3) ;
        5. Sales(3) ;
        6. Software Developer(2) ;
        7. Vice President of Infrastructure(2) .

      Jobs at DaySmart Software

      2 jobs in United States
      Payroll Solutions Specialist
      Remote
      ·
      $80K - $90K /yr
      (Employer provided)
      View job
      Accounting Manager
      Remote
      ·
      $120K - $140K /yr
      (Employer provided)
      View job


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